What can a CRM system do for your business?
Whilst the term customer relationship management may seem a little daunting it needn’t be because it is just a process that you can set up in your business. CRM is a combination of processes, people and technology that helps you to understand your customers, that brings a joined up approach to focusing on retaining and developing the relationship with your customers.
The time is more important than ever to have an effective customer relationship management process within your business, generally your customers are no longer just ‘local’, we have global competition and competitors that are prepared to go that extra mile to ensure they seem local whilst being somewhere else in the world.
Authors: Owen Gough