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Monday, 07 September 2015 08:56

Who Put the Work in Networking?

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I couldn't think of doing anything worse is an opinion I hear often about networking.
Wednesday, 02 September 2015 11:58

Words That Increase Response

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It is amazing how your choice of words in email subjects, blog titles, messages and more can contribute to whether you get a response to your activity.
Wednesday, 26 August 2015 09:34

Watch Your Feet!

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When I watch people give presentations, the first thing I look at is their feet.  The body will always tell the story of who we are and how we are, and the feet can be the most eloquent storytellers of all.
Wednesday, 26 August 2015 08:39

Why A Clear Vision Is So Important

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Having a clear vision of what you want your customers to experience every time your customer interacts with your company, is the critical step in crafting your customer experience strategy. The vision must be concise and clearly communicated within the organisation and embedded in the cultural principles or guiding statements.
Wednesday, 12 August 2015 13:39

10 Habits that can kill a potential Sale

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Here are 10 tips on how not to leave 10 Strong worst impressions.  
Wednesday, 19 August 2015 08:23

Talk In Tune

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To communicate well, words need to be given their full value.  But I’ve noticed how easily business people can develop a habit of destroying that value, using words in ways that grate on their listeners’ ears.
The only thing worse than training prisoners and having them stay, is not training them and having them leave.
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