When I watch people give presentations, the first thing I look at is their feet. The body will always tell the story of who we are and how we are, and the feet can be the most eloquent storytellers of all.
Having a clear vision of what you want your customers to experience every time your customer interacts with your company, is the critical step in crafting your customer experience strategy. The vision must be concise and clearly communicated within the organisation and embedded in the cultural principles or guiding statements.
To communicate well, words need to be given their full value. But I’ve noticed how easily business people can develop a habit of destroying that value, using words in ways that grate on their listeners’ ears.
Wednesday, 12 August 2015 13:46 Written by Diane Shawe
The only thing worse than training prisoners and having them stay, is not training them and having them leave.
Wednesday, 12 August 2015 09:11 Written by Paul Kelly
I was sitting with 'er indoors the other night when I heard the news that George Cole, who played Arthur Daley and the classic TV program, Minder, had passed away.
Tuesday, 11 August 2015 13:26 Written by Michael Newman
A Freedom of Information request has revealed that Avon and Somerset Police has spent more than £63,000 dealing with an employment tribunal brought by three officers, only for the accusations to be dropped less than a week into the six-week hearing.
Wednesday, 05 August 2015 08:14 Written by Renée Wallen
I’m not a gambler – just the odd occasional flutter for fun. I prefer roulette – there’s a real childish excitement about watching the wheel spin and waiting for the little silver ball to land on its final number.
For years local shops and businesses have complained that parking restrictions, costs and enforcement have a negative effect on trade - now there may be proof!
A second Budget within a calendar year is highly unusual. Five years ago, in the run-up to the May 2010 General Election, the Conservatives announced that if elected they would hold an 'Emergency Budget' in order to reverse the policies of the previous Labour government and introduce measures aimed at tackling the UK's deficit. Although many Conservative manifesto pledges failed to survive the Coalition agreement with the Liberal Democrats, the Emergency Budget duly took place on 22 June 2010.
Published in Accountancy & Tax
Who would you be lost without? In the same way that we generally insure our houses and cars but not our lives, we as small business owners tend to insure the physical assets we consider to be vital to the continuity of our business (things like buildings, stock, machinery and equipment) but not the people who work for us.