Friday, 10 June 2016 14:42
I have come to question where some companies list Customer Service on their agenda. It most certainly is not at the top of the list after my recent appalling experience at a well-known affluent shopping centre.
Published in Training & Development
Wednesday, 26 August 2015 08:39
Having a clear vision of what you want your customers to experience every time your customer interacts with your company, is the critical step in crafting your customer experience strategy. The vision must be concise and clearly communicated within the organisation and embedded in the cultural principles or guiding statements.
Published in Business Development